techsupportbizblog

 

The college that I used to work for has a population of one hundred Information Technology Support Staff.  Can you believe it?  At first I was really shocked to know this.  It seems that they are making the most of the population of our staff in the College.  Me, being in human resource and in the field of recruitment was having a hard time understanding why  the manning for the Information Technology support services was that many.  They were current running at seventy five percent filled in.  I was thinking whether or not I should still hire people to fill up the other twenty five percent.

 

What are the things that an Information Technology support staff does?  Why does the college need a hundred of them?

 

Information Technology Technical Support staff are in charge of monitoring and controlling computers and peripheral data processing equipment.   It support company media may also be responsible for monitoring and controlling computers and peripheral data processing equipment.  Upon my review I was able to find around fifty people doing this job in the organization.

 

There are also Customer Service Information Technology support staff that interacts with customers to fulfill orders, document communication and resolve issues. Relies on established guidelines and instructions to perform daily job functions.  Upon reviewing the on hundred manning complement of the Information Technology Department, I was able to find three of these people.

 

Information Technology technical support staff has many roles in the organization.  I discovered that these people not only cater to the needs of the college operations but also to the needs of the students during their computer class in the computer laboratories.  This explains why there are a lot of Information Technology technical support staff deployed.  Say for a day there are 50 computer classed being carried out by the college. Give the 50 computer classes being run by the College, the faculty of the class should be present and the presence of the Information Technology technical support staff must also be there. To gain more knowledge about IT and computer support, go to http://www.huffingtonpost.com/news/information-technology/.

 

These pegasus it solutions staff do not serve as technical support staff only. In a way they also serve as support to the lesson being carried out by the faculty in charge of the class.

 

 

This is how big the operations of the Information Technology department is in the college.  They do not only cater to the technical part of the operations but they also cater to the education of the students in the computer laboratories during computer laboratory classes.